Returns & Refunds Policy

Last updated: September 6, 2026

SYN3R wants customers to have clear information about returns, refunds, damaged products, and their statutory consumer rights.

Nothing in this policy limits rights that customers have under applicable consumer law.

SYN3R offers a 30-day return window for eligible standard, non-personalised products, starting from the date the customer receives the order. This voluntary return policy applies in addition to any statutory consumer rights that may apply under local law. To request a return, contact info@syn3r.com within 30 days of delivery. Eligible products may be returned if they are new or have only been lightly handled or tried on as reasonably necessary to inspect their fit, nature, characteristics and functioning. For change-of-mind returns, the customer is responsible for arranging and paying the return shipping unless applicable law requires otherwise.

Return Method, Exchanges and Refund Timing

Eligible returns must be sent back by mail or courier using the return instructions provided by SYN3R. For change-of-mind returns, the customer is responsible for arranging and paying return shipping unless applicable law requires otherwise. SYN3R does not offer direct exchanges; customers may return an eligible item and place a new order. Approved refunds will be processed within 14 days, subject to any legally permitted withholding until the returned goods are received or evidence of return is provided.

Damaged, Defective or Incorrect Products

Please contact us promptly if:

• your product arrives damaged;

• your product is defective;

• you receive the wrong product; or

• there is a manufacturing or printing defect.

Please include your order number and, where reasonably possible, photographs showing the issue.

After reviewing the claim, we will provide an appropriate remedy, which may include replacement, repair, price reduction, or refund, as required by the circumstances and applicable law.

Change-of-Mind Returns and Statutory Withdrawal Rights

Customers who have a statutory right to withdraw from an online purchase, including eligible consumers in the European Union, may exercise that right within the applicable legal period.

For eligible EU distance purchases, this is generally 14 days from receiving the goods, subject to the exceptions established by applicable law.

To exercise a right of withdrawal, contact info@syn3r.com within the applicable period and clearly state that you wish to withdraw from the purchase.

We will provide return instructions.

Unless SYN3R agrees otherwise or applicable law requires otherwise, the customer may be responsible for the direct cost of returning a change-of-mind item.

Products returned under a statutory withdrawal right should be handled only as necessary to establish their nature, characteristics and functioning. A reduction in refund may apply where legally permitted if a product has been handled beyond what is reasonably necessary.

Personalised or Custom-Specification Products

Applicable consumer law may exclude certain products that are genuinely made to the customer's individual specifications or clearly personalised.

We will only rely on such an exception where it genuinely applies to the particular product and applicable law.

The fact that a standard SYN3R catalog product is produced after an order is placed does not by itself remove any statutory rights that otherwise apply.

Incorrect Size

Please review the size information provided on the product page before ordering.

Where a statutory withdrawal right applies, choosing an incorrect standard size does not remove that statutory right.

Outside statutory rights, please contact us and we will explain any return or replacement options available for the order.

Refunds

Approved refunds will be returned to the original payment method unless otherwise agreed or required by law.

Processing times after a refund is issued can vary depending on the customer's bank or payment provider.

Where a statutory withdrawal right applies, refunds will be processed within the timeframe required by applicable law. Where permitted, reimbursement may be withheld until the returned goods are received or evidence of return is provided.

Products That Have Not Arrived

If an order has not arrived within the estimated delivery period, contact us at info@syn3r.com.

We will investigate the shipment and provide the appropriate remedy if the order is confirmed lost or otherwise qualifies for a refund or replacement.

Contact

To request a return, report a damaged or incorrect product, exercise a statutory withdrawal right, or ask about a refund, contact:

Email: info@syn3r.com

Please include your order number and enough information for us to identify and assist with your order.